1. Information We Collect

When you use our project chat or, when enabled, another website form, we collect:

Contact information — name and phone number, plus an email address if you choose to provide one
Project details — ZIP code, project type, residential or commercial property type, description, timeline, and any notes you provide
SMS consent — whether you opted in to receive text messages from us
Technical and attribution data — IP address, browser type, page and referring URLs, and UTM or campaign parameters used to understand how visitors find our website

We do not collect payment information through this website.

2. How We Use Your Information

We use the information you provide to:

Contact you about your home service inquiry and schedule a free site visit
Send you a written project estimate
Follow up on your project after installation
Send project-related SMS messages only if you opted in and messaging has been separately activated (see Section 5)

We use information to respond to your request, coordinate service, improve the website, prevent abuse, and—when tracking is configured—measure and improve advertising performance.

3. Information Sharing

We do not sell your personal information. We disclose information only as needed to operate the website, respond to requests, provide services, maintain records, or comply with law, including to:

Authorized staff and project teams — to review your request and perform agreed work
Cloudflare — for website hosting, security, and bot protection
Make and Supabase — for secure lead processing, workflow automation, and record storage
Google Workspace and Slack — for internal operational notifications and records
Other service providers — only where reasonably needed to support our operations
Legal authorities — if required by law

4. Cookies and Tracking

Our website uses the following tracking technologies:

Meta measurement tools — when configured, help us measure website activity and advertising performance
Microsoft Clarity — provides session recordings, interaction data, and heatmaps that help us improve website usability
UTM parameters — URL parameters that tell us which ad or campaign brought you to our site

These providers may process device, network, and interaction information under their own terms and privacy notices. Browser or device controls may allow you to limit cookies or similar technologies.

5. SMS Communications

If you voluntarily check the optional SMS consent checkbox, you agree to receive project-related text messages from Elite Glass & Windows regarding:

Your quote request and scheduling
Installation reminders and updates
Follow-up communications about your project

Message frequency varies. Message and data rates may apply.

To opt out: Reply STOP to any text message at any time.

For help: Reply HELP or contact us directly at the phone number or email below.

Consent is not a condition of purchase. Submitting consent while our messaging program is pending review records your preference but does not itself activate automated texts or automated calls.

We do not sell your phone number or share your SMS consent with third parties for their own marketing purposes.

6. Data Retention

We retain information only for as long as reasonably needed for the purposes described in this policy, including responding to requests, maintaining business records, resolving disputes, preventing abuse, and meeting legal obligations. Retention periods vary by record type and applicable requirements.

7. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of SMS at any time by replying STOP

To exercise any of these rights, contact us using the details below.

8. Data Security

We use reasonable administrative and technical safeguards designed to protect information in transit and at rest. No internet transmission or storage system can be guaranteed completely secure.

9. Contact Us

If you have questions about this privacy policy or how we handle your data:

Privacy Policy